WHY NPAS
CUSTOMER SERVICE
At NPAS, we value the relationship you have with your patients--so much that out of 20 million patient contacts in 2008, fewer than one in 12,000 expressed dissatisfaction. Clearly, our trained Customer Service Professionals make the difference!
- New hires receive over 80 hours of classroom training, call observation, a comprehensive test, and live call handling.
- NPAS customer service professionals are given monthly quality assessments using a sampling of calls from Nice Call Recording
- NPAS provides monthly ongoing training over topics which include customer service, negotiation, NPAS process, and HIPAA training
- Our Quality Department performs monthly audits of accounts to ensure compliance with NPAS processes
Best Places to work in Kentucky 2007
Best Places to work in Kentucky 2008
Best Places to work in Kentucky 2009
Best Places to work in Kentucky 2010
Highest Ranking HCA PAS in US for Employee Satisfaction 2007
Best Customer Experience 2007
Leadership 2007 - Tim Steadmon
Best Companies to Work 2009
Best Companies to Work 2010
Best Companies to Work 2012
