NPAS will be providing a must-attend discussion on "Employee and Customer Satisfaction in Back Office Collections" at one of the most prestigious sporting venues in the world, Madison Square Garden December 9, 2009 at 6 p.m.

Registration is required and space is limited so please RSVP by December 4th to Jonathan Newton.

HCA National Patient Account Services cordially invites you to attend this discussion providing real life examples of how a highly-measured environment with strict production standards can produce higher collections, all while delivering a high degree of customer and employee satisfaction. Take practical examples back to your collections department that you can implement immediately.

KEY TOPICS TO BE COVERED INCLUDE:
• Incentive Compensation
• Tools and Technology for Monitoring the Agent
• Processes Designed Around Quality and Customer Service
• Management Techniques to Gain the Trust of Employees and Encourange Self-Management to Goals

After the presentation, watch two fabulous games as the St. John's Red Storm take on the Georgia Bulldogs and then cap-off the evening as John Calapari’s Kentucky Wildcats battle the UCONN Huskies in the 3rd Annual SEC/Big East Invitational.

WHO SHOULD ATTEND
CFOs, CEOs, COOs, CIOs, Directors of Finance, Directors of Physician Services, Executive Revenue Cycle Leaders, Directors of PFS and Patient Access and other PFS leaders responsible for revenue cycle cash operations.

SPEAKERS
Garett Jackson, Chief Financial Officer, HCA National Patient Account Services;
Joseph Shutts, Chief Operating Officer, HCA, National Patient Account Services.