NPAS will be speaking at the HFMA - ANI Conference in Seattle, WA on Sunday, June 14, 2009

NPAS will also be exhibiting at booth # 813. Please stop by to meet our staff and find out more information on our services.

NPAS Talk is listed under Course # CPCW 6

TITLE: Back-End Collection Strategies for the Uninsured: HCA Case Study

Credits Offered - 3.5 CPEs

HFMA Website - ANI Page

AFTER THIS SESSION, YOU WILL BE ABLE TO:

• Outline methods HCA incorporated into back-office operations to improve its uninsured collections.
• Implement back-office proven techniques to maximize cash and payment resolution.
• Analyze self-pay population and develop an effective segmentation philosophy.
• Leverage data using balanced scorecards for CSP management and incentives and measuring KPIs that drive cash.
• Review technologies to automate workflow and increase quality.
• Compare healthcare debt to other financial industries using credit scores.

LEVEL/CATEGORY
Intermediate/Operational

PREREQUISITES/PREWORK
Experience and/or expertise with back-office collections processes and procedures.

WHO SHOULD ATTEND
CFOs, CIOs, directors of finance, directors of physician services, executive revenue cycle leaders, directors of PFS and patient access and other PFS leaders responsible for revenue cycle cash operations.

TOOLS and TIPS
You will receive Best Practices in Back Office/Early Out Collections case study and process flows to manage self-pay by probability of payment.

SPEAKERS
Garett Jackson, Chief Financial Officer, HCA National Patient Account Services; Cindy Price, FHFMA, Chief Operating Officer, HCA-Shared Services; Joseph Shutts, Chief Operating Officer, HCA, National Patient Account Services