NPAS will be providing a must-attend discussion on "Employee and Customer Satisfaction in Back Office Collections" at one of the most prestigious racing venues in the world, Churchill Downs June 26, 2009 at 4 p.m.

Registration is required and space is limited so please RSVP by June 23rd to Jonathan Newton.

HCA National Patient Account Services cordially invites you to attend this discussion providing real life examples of how a highly-measured environment with strict production standards can produce higher collections, all while delivering a high degree of customer and employee satisfaction. Take practical examples back to your collections department that you can implement immediately.

KEY TOPICS TO BE COVERED INCLUDE:
• Incentive Compensation
• Tools and Technology for Monitoring the Agent
• Processes Designed Around Quality and Customer Service
• Management Techniques to Gain the Trust of Employees and Encourange Self-Management to Goals

After the presentation, you're invited to experience an event where never before in the 135-year storied history of Churchill Downs have the thoroughbreds raced under the lights. Please join us for a must-attend discussion and an opportunity to witness history with "The Downs After Dark" .

WHO SHOULD ATTEND
CFOs, CEOs, COOs, CIOs, Directors of Finance, Directors of Physician Services, Executive Revenue Cycle Leaders, Directors of PFS and Patient Access and other PFS leaders responsible for revenue cycle cash operations.

SPEAKERS
Garett Jackson, Chief Financial Officer, HCA National Patient Account Services; Joseph Shutts, Chief Operating Officer, HCA, National Patient Account Services