WHY NPAS

TECHNOLOGY

Harnessing technology to improve results is a key component of the NPAS strategy. That's why we've invested in a state-of-the-art call center to make sure our customer service professionals achieve maximum productivity.

  • Genesys Outbound Solution provides predictive dialing capabilities to maximize right party contacts
  • Genesys Call Routing reduces wait times while directing the call to a qualified customer service professional
  • Nice Call Recording ensures that patient interactions are recorded
  • Intelec Collection System resides on the ISeries ensuring high availability, reliabilty, and security for your data
  • Genesys Voice Portal provides an IVR solution which processes account inquiries, payment by check or credit card, and HIPAA verification.
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